ISO/IEC 20000 Foundation

Description

This course provides a comprehensive introduction to ISO/IEC 20000, the international standard for service management.  Foundation certificate holders can understand the structure of the standard and key terms used within it.  They will understand what an organisation needs to do in order to be accredited to the standard.

Course Options:
30 and 60 day courses are available

Course Contents

  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Module 1: Introduction to ISO/IEC 20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module5: Audits
  • Module 6: Exam preparation
  • Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide

Suitable for

People who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. Would also be suitable for students who have studied ITIL or COBIT 5, although this is not a requirement.

Exam Details

40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor.

Prerequisites

None. Candidates much have completed the ISO/IEC Foundation Course. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000

Further Information

The ISO/IEC 20000 course is part of the Foundations for Professionals program.

The ISO/IEC 20000 course is delivered for your students at www.ittraining.services or on your portal

More details about the course content and qualification scheme can be found at http://itsm.zone/course-guides/what-is-iso-20000

There are a number of different ISO/IEC 20000 qualification schemes for individuals in existence.  Our qualifications are accredited by Loyalist Exams, through the TÜV SÜD scheme

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