ITIL® Continual Service Improvement

Description

Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.

Course Options:
90 and 150 day courses are available

Course Content

  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Critical success factors and risks

Course duration is 21 hours (minimum) and is 3 ITIL Credits.

Suitable for

Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.

Prerequisites

ITIL Foundation Certificate. Students must have completed the full Continual Service Improvement course.

Personal Coach

Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.

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how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.

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