ITIL® Intermediate Capabilities: Release, Control & Validation

Duration: 5 days
Exam Included: Yes
Qualification: ITIL® Release, Control and Validation Certificate

Description

The ITIL® Release, Control and Validation course (RCV) is one of the four ITIL® Capability modules at the intermediate level of training course. The other three ITIL® Capability qualifications being the Operational Support and Analysis, Service Offerings and Agreements and Planning, Protection and Optimisation training courses.

Where the ITIL® Lifecycle courses concentrate on the implementation and management of ITSM processes themselves, the ITIL® Capability courses also concentrate on the hands-on practical elements of managing the ITIL® processes on a day to day basis, i.e. they are targeted at ‘Practitioners’ rather than ‘Managers’.

The Release, Control and Validation certification course is mainly based on the Service Transition ‘Best Practice’ publication. It specifically addresses the need to ensure that IT services are planned, built, tested, evaluated and deployed in a controlled manner, ensuring that they meet the organisations requirements, and ensuring that on deployment there is no, or minimal disruption to our existing Infrastructure and services, and that the required organisational needs are met, and value realised.

This five-day ITIL® RCV Certification course will take you through an explanation of these fundamentals and show you how they drive the need for ensuring that during the transitional activities all aspects of the service and its requirements are considered and managed in a controlled fashion.

The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course, and will sit two mock exams to raise your confidence levels.

About the course

This RCV course is made up of the modules listed below. Each module aims to help you understand each section and give you a full understanding of each subject.

  • Introduction
  • Change Management – Ensuring that changes are controlled and only beneficial changes are allowed to progress to the live environment.
  • Service Asset and Configuration Management – Having control, sight and an understanding of the assets that make up the services they deliver to the business.
  • Service Validation and Testing – Provide confidence that new or changed services will provide the expected organisational outcomes and value within the cost, capacity and constraints identified.
  • Release and Deployment – Involved in release planning, build, test and deployment and review of releases that meet organisational requirements into the production environment.
  • Request Fulfilment – Dealing with service requests from the organisation.
  • Change Evaluation – Evaluate the service change throughout the transitional activities, to ensure it will meet the organisational requirements and create the expected organisational value
  • Knowledge Management – Enable organisations to improve the quality of decision-making by ensuring that reliable and secure information and data are available to allow informative decisions to be made, based on our intellectual capital (our knowledge)
  • Roles and Responsibilities
  • Technology and Implementation Considerations

The primary focus for this ITIL® Release, Control & Validation course is to effectively plan service transitions through:

  • Assessment of changes
  • How to build, test and deploy releases
  • Ensure validation of changes before promoting into production
  • Evaluating changes once they are in operation to ensure that there are no adverse effects
  • Educate all areas by ensuring the right level of knowledge is provided to the right people, through an effective and efficient Configuration and Knowledge Management systems

Who Should Attend

This course will be applicable for you if you:

  • Are an individual who requires a detailed understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.
  • Are an IT professional working within an organisation that has adopted and adapted ITIL® but needs to be informed about and thereafter contribute to an on-going service improvement programme.
  • Are a member of operational staff involved in the following areas who wish to enhance their role-based capabilities:
    • Change Management
    • Release and Deployment Management
    • Service Validation
    • Service Testing
    • Service Asset and Configuration Management
    • Request Fulfilment
    • Change Evaluation
    • Knowledge Management
  • Are in one of the following IT professions or areas:
    • Release Manager
    • Security Administrator
    • IT Operations Manager
    • Database Administrator
    • Security Manager
  • Individuals seeking progress towards the ITIL® Expert Certificate

Organisational Benefits

Service Transition is the phase of the ITIL® lifecycle responsible for the transitioning of new or changed services into the live environment.

Many organisations deliver significant change through formal projects, and the failure to ensure that projects address the full service management and operational requirements as well as the functional requirements can be a costly, or even fatal, mistake to an organisation.

Service Transition through effective Release, Control and Validation ensures that the transition processes are streamlined, effective and efficient, so that the risk of delay of deploying solutions into the live environment is minimised. Service Transition also establishes assurance of the expected and actual service deliverables, and integrated elements that each service depends on to deliver and operate the service successfully. These elements include applications, infrastructure, knowledge, documentation, facilities, finance, people, processes, skills and so on.

Individual Benefits

You will gain an understanding on how Release, control and validation forms the core of the Service Transition stage of the ITIL® Lifecycle, and works to try and ensure only beneficial changes are introduced into the production environment, in a controlled fashion.

It will also become apparent from the training that service transition needs to ensure that all requirements for the service are considered during the build/test/deployment phase, including people, (both the business and IT), processes, measurements and metrics, knowledge, tools etc. If we are to create the expected and required organisational value.

By having a better understanding of the best-practice framework, and in this particular course, Release, control and validation, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!

Materials Provided

  • A full copy of all ITIL® RCV intermediate course slides, with room to make your own notes
  • A personal copy of the ITIL® Intermediate Capability Handbook – Release, Control & Validation
  • A full copy of the ITIL® Glossary and Acronym List
  • Course hand-outs to aid further understanding, where applicable
  • Sample questions and mock exam

Prerequisites

Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate – please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

Pre-reading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

Exam Overview

The course ends with a 90 minute (30 minutes extra time for non-native English speakers) ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The course does however give you 4 Credits towards the ITIL® Expert qualification.
The examination is taken on the afternoon of the 5th day.

Delivery options
All our courses are available both as public and as a closed group (company internal).

Next Steps

Once you have completed your training and passed your exam you have several options available to you for further study and career enhancement.

These include:

ITIL® Capability Modules

ITIL® Managing Across The Lifecycle

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office, and is registered in the U.S. Patent and Trademark Office.

Please contact us for more info.

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