This course is an introduction to ITIL; it introduces the key concepts of ITIL and IT Service Management without assuming prior knowledge.
30 and 60 day courses are available
- The Business Perspective of ITIL
- ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips
- Delivering business benefits with ITIL
- This course contains no exams and includes a 40 page reference guide
Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications.
The course does not have an associated exam.
The ITIL Lite course is delivered for your students at www.ittraining.services or on your portal.
More details about the course content can be found at http://itsm.zone/online-training/course/itil-lite-course