ITIL® Managing Across the Lifecycle

Description

Gain the final 5 credits towards ITIL Expert certification status.

Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.

Course Options:
90 and 150 day courses are available

Course Content

  • Service Lifecycle Key Concepts
  • Communication and Stakeholder Management
  • Integrating Service Management processes across the lifecycle
  • Managing services across the lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and Improving Service Management

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits.

Exam Details

50 multiple choice questions, includes Case Study. 120 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.

Prerequisites

17 ITIL Credits including ITIL Foundation Certificate and 15 credits from ITIL Intermediate courses. Students must have completed the full Managing Across the Lifecycle course.

Further Information

The ITIL Managing Across the Lifecycle course is freestanding, but is also part of the ITIL Expert Program.

This course is delivered for your students at www.ittraining.services or on your portal.

More details about the course content and qualification scheme can be found at Http://itsm.zone/course-guides/what-is-itil

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Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.

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