Learn how to successfully apply Planning, Protection and Optimization best practices and gain competencies in PPO processes. Understand how to deliver services that continue to meet customer needs, learn how to plan for service availability and recovery of services in a disaster situation and study information security planning
90 and 150 day courses are available
- Introduction to Planning, Protection and Optimization
- Planning, Protection and Optimization Processes
- Technology and Implementation for Planning, Protection and Optimization
- Planning, Protection and Optimization – Training and Certification Contents
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits.
Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
ITIL Foundation Certificate. Students must have completed the full Planning, Protection & Optimisation course.
Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.
Call us for a quote
If you don’t want to wait, grab your phone and call us on