Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.
90 and 150 day courses are available
- Introduction to Service Design
- Service Design Principles
- Service Design Processes
- Service Design Related Activities
- Organising for Service Design
- Considerations of Technology for Service Design
- Implementation and Improvement of Service Design
Course duration is 21 hours (minimum) and is 3 ITIL Credits.
Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
ITIL Foundation Certificate. Students must have completed the full Service Design course.
The ITIL Service Transition course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at www.ittraining.services or on your portal.
More details about the course content and qualification scheme can be found at Http://itsm.zone/course-guides/what-is-itil