ITIL® Service Design

Description

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

Course Options:
90 and 150 day courses are available

Course Content

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Related Activities
  • Organising for Service Design
  • Considerations of Technology for Service Design
  • Implementation and Improvement of Service Design

Course duration is 21 hours (minimum) and is 3 ITIL Credits.

Suitable for

Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.

Prerequisites

ITIL Foundation Certificate. Students must have completed the full Service Design course.

Personal Coach

Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.

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how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.

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