Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.
90 and 150 day courses are available
- Introduction to Service Design
- Service Design Principles
- Service Design Processes
- Service Design Related Activities
- Organising for Service Design
- Considerations of Technology for Service Design
- Implementation and Improvement of Service Design
Course duration is 21 hours (minimum) and is 3 ITIL Credits.
Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.
ITIL Foundation Certificate. Students must have completed the full Service Design course.
Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.
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