ITIL® Service Operation

Description

Learn how to successfully implement ITIL Service Operation best practices.

Course Options:
90 and 150 day courses are available

Course Content

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Course duration is 21 hours (minimum) and is 3 ITIL Credits.

Suitable for

Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.

Prerequisites

ITIL Foundation Certificate. Students must have completed the full Service Operation course.

Personal Coach

Optionally for a fixed price you can book a personal coach guiding you through the training and answering any questions you might have. Upon booking you will receive a predefined number of hours of personal coaching.

Call us for a quote

If you don’t want to wait, grab your phone and call us on

Get a quote
how can we help you?

Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.

HOW CAN WE HELP YOU?