ITIL® Service Transition

Description

Learn how to successfully implement ITIL Service Transition best practices and how to manage the efficient and effective transition of new or changed services -including activities such as communications, commitment and organizational change.

Course Options:
90 and 150 day courses are available

Course Content

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition Related Activities
  • Organising for Service Transition
  • Technology Considerations for Service Transition
  • Implementation and Improvement of Service Transition

Course duration is 21 hours (minimum) and is 3 ITIL Credits.

Suitable for

Data Centre Managers, Operations Managers, Development, Testing and QA Managers, Process and Procedure Engineers, Application Developers and Managers, Project Managers, Change and Configuration Managers and Asset Managers.

Exam Details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor.

Prerequisites

ITIL Foundation Certificate. Students must have completed the full Service Transition course.

Further Information

The ITIL Service Transition course is freestanding, but is also part of the ITIL Expert Program.

This course is delivered for your students at www.ittraining.services or on your portal.

More details about the course content and qualification scheme can be found at Http://itsm.zone/course-guides/what-is-itil

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Contact us at the Timm Rueger IT Consulting office or submit a business inquiry online.

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