ITSM Consulting

We will help you build and improve your IT Service Management capabilities by combining key methodologies and practical experience.
ITIL® is the most common best practice guide for IT Service Management. As it is not a standard we will help you adopt and adapt the best practice principles within your organization. Our ITSM consultants will work with you at every step of the ITSM lifecycle — from strategy, design and development, through to operation and continual service improvement, so that you worry only on how to improve only your value proposition and satisfy your own customer optimally.
Our competences include ITIL®, PRINCE2®, Lean Six Sigma, DevOps and Agile. Based on this broad expertise our experts will tailor a solution that meets your unique needs and implement this solution transparently and by empowering the available onsite and cloud based resources in the best possible time frame.

How Can We Help

Value creation
  • Process Maturity Assessment – define a starting point or check if the intended improvement has been achieved
  • Process Design and Improvement – design integrated and scalable processes or improve existing ones
  • Professional Education – build knowledge, so that you make quality decisions on the way
Value Delivery
  • Project Leadership – lead the projects towards the predefined goal
  • Process Outsourcing – use our practical knowledge to your long-term advantage
  • Staff On-boarding Assistance – use our practical knowledge to your short-term advantage
  • Assisted Solution On-boarding – we now the solutions and we know how to implement processes
  • Solution Implementation – all our core competences come into play

Critical Success Factors

Go for the value - customers want value not the process outputs
We are all humans - don't underestimate the importance of education and organizational culture
Build trust - based on SMART measurements gather data and be as transparent as possible
Kaizen - make the continual service improvement a way of life

How can we help you?