Having processes which are well designed is a great foundation for your service delivery. Our ITSM consultants will work with you to find the proper level of processes maturity that you need so that the processes are seen as helpful and not as bureaucratic.
We will design the processes so that:
- customer receives value not mere process outputs (following the best practice from the ITIL framework)
- there is limited or no waste (following the best practice from the Lean methodology)
- there is already a continual service improvement mechanisms built in (following the best practice from the ITIL framework)
We will provide you also with templates for the preparation of a service catalogue, service level agreements, change requests etc., so that we accelerate the process acceptance and implementation.